How ordering treatment works at courierpharmacy.co.uk (and why you might not get a call)

This guide explains what happens after you pick a condition, why we ask you to complete a health questionnaire, how you get back to the treatment page to buy, and when a prescriber may contact you for extra details or follow-up.

Key takeaways

• You choose a condition and a treatment option, then complete a safety questionnaire first
• The questionnaire is not a “request a callback” form; it’s a clinical safety check
• If you pass the checks, you return to the treatment page to add the medicine to your basket and pay
• Sometimes a prescriber will contact you to clarify details before approval
• Some conditions (especially infections needing antibiotics) may need follow-up contact

Who this is for

This is for new customers who are thinking:

“I’ve filled in the form… so what happens now?”

Totally fair question. Online pharmacy journeys can feel a bit different to a GP appointment, and if you’re new to courierpharmacy.co.uk, it’s easy to assume the questionnaire automatically triggers a phone call.

In most cases, it doesn’t.

Instead, the questionnaire is the step that helps a prescriber decide whether it’s safe and appropriate for you to proceed to checkout. That’s the whole point: safe care, without unnecessary waiting, when it’s suitable to do so.

Why we use a health questionnaire (and why it matters)

Prescription-only medicines can’t be sold like shampoo. A qualified prescriber needs enough information to make a safe decision.

Our online health questionnaire is designed to:

• Spot red flags (symptoms that need urgent or GP care)
• Check contraindications (reasons a medicine may not be suitable)
• Reduce the risk of interactions with other medicines
• Make sure the treatment matches your situation

This is part of good clinical practice for remote prescribing. It’s also how online services keep things safe when you’re not sitting in a consultation room.

The courierpharmacy.co.uk process (step by step)

Here’s the exact flow, in plain English.

Step 1: Choose your condition and select a medicine

You start by selecting your medical condition and viewing the treatment options.

At this stage, it can look like you’re choosing what you want to buy, but you can’t purchase it yet.

That’s because the next step is the safety check.

Step 2: Complete the online health questionnaire

You’ll be prompted to complete an online questionnaire.

This is the key bit:

The questionnaire is designed to rule out red flags and gather the information a prescriber needs.

If you complete it successfully, that usually means:

• You’ve provided enough information for a prescriber to review
• Nothing obvious has flagged as unsafe based on your answers

But it doesn’t always mean instant approval. Sometimes we still need to clarify something (more on that below).

Step 3: If approved, you go back to the treatment page

If the questionnaire passes the initial safety checks, you can proceed.

You’ll be able to:

• Return to the treatment page
• Select the medicine for your condition
• Add it to your basket

Step 4: Checkout and payment

Once the item is in your basket, you can proceed to checkout and complete your purchase.

In many cases, you can do all of this without speaking to the prescriber.

That’s not us being distant. It’s us being efficient.

If the information you’ve provided is clear and safe, a remote prescribing model can be a smooth, safe way to access treatment.

Step 5: Clinical review (behind the scenes)

Even when you don’t get a call, there is still a professional review happening.

A prescriber may review:

• Your symptoms and medical history
• Your current medicines
• Any allergy or sensitivity details
• Any risk factors relevant to that condition

Prescription-only medicines must be prescribed appropriately by a qualified professional.

Why some people think they’re waiting for a call

This is the bit we’re fixing.

If you’ve used other services, you might be used to:

• Filling in a form
• Then waiting for a clinician to call
• Then being told what to do next

So if you complete the questionnaire and nothing happens, it can feel like you’re “stuck”.

What’s actually happening is usually one of these:

• You need to go back to the treatment page to add the medicine to your basket
• You’ve missed the final step (checkout)
• We need a small clarification before approval

When a prescriber may contact you

Sometimes we do need to get in touch.

A prescriber may contact you if:

• Your answers are unclear (for example, timing, severity, or previous treatments)
• You’ve listed medicines that could interact
• You’ve reported an allergy or sensitivity that needs checking
• Your symptoms suggest a red flag, and we need to signpost you safely

This is normal in remote care. It’s part of prescribing responsibly.

Follow-up calls for some conditions (especially infections)

Some conditions are more straightforward than others.

For certain infections, a prescriber may need extra checks or follow-up, for example:

• Suspected UTIs needing antibiotics
• Chronic fatigue syndrome or MCAS, where symptoms can overlap with other causes
• Any condition where antibiotic choice depends on history, risk, or previous treatment

Antibiotics are prescription-only medicines and should be used appropriately to reduce harm and resistance.

So if your condition falls into a category where extra detail matters, you may be contacted.

Quick tips to make the process smoother (and faster)

If you want to avoid delays, these small things help a lot:

• Answer the questionnaire fully (no guesswork if you can help it)
• List all medicines you take, including OTC and supplements
• Mention allergies clearly (and what reaction you had)
• If you’ve tried treatment before, say what it was and whether it worked
• After you finish the questionnaire, go back to the treatment page and complete checkout

FAQs about ordering on courierpharmacy.co.uk

Is the questionnaire the same as ordering?

Not quite. The questionnaire is the safety check that happens before you can buy.

Why can’t I buy the medicine straight away?

Because prescription-only medicines must be prescribed appropriately by a qualified professional, the questionnaire provides the prescriber with the information they need to make a safe decision.

I completed the questionnaire. Why haven’t I had a call?

In many cases, you won’t get a call. If your answers are clear and safe, you can usually proceed back to the treatment page, add the medicine to your basket, and check out.

Will a prescriber ever call me?

Yes. If something needs clarification or your condition requires extra checks (e.g., infections that may need antibiotics), a prescriber may contact you.

What should I do after I finish the questionnaire?

Go back to the treatment page, select your medicine, add it to your basket, and check out.

What if I’m not sure which treatment to choose?

Start the process and answer the questionnaire honestly. If anything needs clarifying, we’ll contact you. If your symptoms suggest you need GP or urgent care, we’ll signpost you.

A simple summary (the “why, how, what now” version)

Why: the questionnaire keeps prescribing safe and appropriate.

How: you complete the questionnaire first, then (if approved) you return to the treatment page to add the medicine to your basket and pay.

What now: if you’ve completed the questionnaire, don’t wait by the phone. Head back to the treatment page and finish checkout.

Why this content was created

We wrote this guide based on how courierpharmacy.co.uk is set up to work in practice, as well as UK guidance on safe prescribing and medicines supply. It was drafted to be clear for first-time customers and reviewed for clinical accuracy and patient safety.

To learn more about online prescribing, read the GPhC guidance for providing services online.

Disclaimer: This article is for informational purposes only and is not a substitute for professional medical advice.