Infected eczema consultation

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How this works

After you complete this consultation without any concerns raised about your health or drug interactions, you’ll be sent to the treatments page, where you can buy relevant treatments.
Once we have your order, the pharmacists will review your consultation and the order before issuing a prescription to be dispensed. If they have any concerns, they will arrange a follow-on call.

Important

Please use your correct date of birth and registered address. To issue prescription medicines, we have to check that you’re over 18. Incorrectly entered information will delay your order while we get back to you.
Compounded medicines can take longer to deliver because we produce them in-house on-demand.
For items that need to be refrigerated, we’ll contact you beforehand by email or phone to ensure you’re available to receive them. We don’t ship fridgeline items on Friday because Saturday deliveries can be unreliable.

Name *

First

Last

Date of birth *

Email *

Phone *

Address *

Address Line 1

City

State / Province / Region

Postal Code

Country

Do you believe you have the mental capacity to make decisions about your own healthcare? *

We’re sorry, but there are no suitable treatments for you.

The safety and well-being of our patients is our number one priority, and based on your answers, we can’t recommend any of our treatment options. We know this is both frustrating and disappointing, but we want to make sure that we’re putting your health first and that you find the right care.

If you’d like to speak to our clinicians about this, please email info@medicalmojo.co.uk. We’ll do our best to find a solution or recommend some safe next steps.

Note: If you made a mistake in your consultation, you can change your answers

Do you feel very sick? Please look at these questions. If you say ‘yes’ to many, or if one symptom is very bad, you might have something called sepsis. If so, go to the emergency room fast or call 999 for help. Don’t know about sepsis? Watch our video or read our information to find out more.

Sepsis risk *

We’re sorry, but based on your answers, we don’t have any suitable treatments to recommend for you at this time.

Your safety and well-being are our top priorities, and while we understand this may be frustrating, it’s important we make sure you get the right care. Sepsis is a serious condition that needs urgent medical attention.

Please seek immediate help by contacting your nearest emergency services or visiting your local A&E if you experience symptoms like fever, chills, rapid heartbeat, difficulty breathing, or confusion.

If you think you made a mistake in your answers, feel free to review and update them.

Have you been diagnosed with eczema (atopic dermatitis) before? *

How long have you had eczema symptoms? *

Less than 2 weeks
2–6 weeks
More than 6 weeks
On and off for years

How often do you get flares? *

Less than once a month
1–3 times a month
Weekly
Most days

How is your eczema affecting you right now? (Select all that apply) *

Itch
Pain/soreness
Broken skin from scratching
Sleep disturbance
Low mood / stress
Missing school/work

When did this flare start? *

Today
1–3 days ago
4–7 days ago
More than 1 week ago

Where is the affected skin? (Select all that apply) *

Face
Around eyes / eyelids
Scalp
Neck
Arms/hands
Chest/back
Groin/genitals
Legs
Skin folds (elbows/knees/armpits)
Widespread (many areas)

How severe is the itch? *

Mild
Moderate
Severe

Do you have any of these skin changes? (Select all that apply) *

Weeping/oozing fluid
Yellow/golden crusts
Pus-filled spots (pustules)
Rapidly spreading redness
Warmth/swelling
Cracks/fissures
Bleeding
Blisters
Small round “punched-out” sores/erosions
Other

Please can you give some more details about your symptoms? *

Do you have a fever, chills, or do you feel generally unwell (malaise)? *

Your answers suggest you may have a more serious skin infection or you may be systemically unwell.

Online care isn’t safe for this because you may need a same-day physical assessment and urgent treatment.

What to do now:

If symptoms are severe or rapidly worsening, go to A&E now.

Otherwise, contact NHS 111 today or your GP for an urgent same-day appointment.

Why online isn’t suitable:

Fever/unwell: could mean infection is spreading and you may need urgent oral treatment.
Rapid painful worsening: can indicate a serious viral infection needing urgent assessment.
Clustered blisters / punched-out sores: possible eczema herpeticum; needs urgent antivirals.
Eye/face involvement: risk to vision; needs urgent in-person review.
Hot, swollen, very tender, spreading redness: possible cellulitis; needs urgent assessment.
Red streaks / swollen glands: can suggest spreading infection.
Widespread in young child: children can deteriorate quickly.
Immunosuppression: higher risk of complications; lower threshold for urgent review.
Drowsy/confused/dehydrated: emergency features.

Has your eczema rapidly worsened over hours to 1–2 days and become painful (not just itchy)? *

Your answers suggest you may have a more serious skin infection or you may be systemically unwell.

Online care isn’t safe for this because you may need a same-day physical assessment and urgent treatment.

What to do now:

If symptoms are severe or rapidly worsening, go to A&E now.

Otherwise, contact NHS 111 today or your GP for an urgent same-day appointment.

Why online isn’t suitable:

Fever/unwell: could mean infection is spreading and you may need urgent oral treatment.
Rapid painful worsening: can indicate a serious viral infection needing urgent assessment.
Clustered blisters / punched-out sores: possible eczema herpeticum; needs urgent antivirals.
Eye/face involvement: risk to vision; needs urgent in-person review.
Hot, swollen, very tender, spreading redness: possible cellulitis; needs urgent assessment.
Red streaks / swollen glands: can suggest spreading infection.
Widespread in young child: children can deteriorate quickly.
Immunosuppression: higher risk of complications; lower threshold for urgent review.
Drowsy/confused/dehydrated: emergency features.

Do you have clustered blisters on eczema skin (many small blisters grouped together)? *

Your answers suggest you may have a more serious skin infection or you may be systemically unwell.

Online care isn’t safe for this because you may need a same-day physical assessment and urgent treatment.

What to do now:

If symptoms are severe or rapidly worsening, go to A&E now.

Otherwise, contact NHS 111 today or your GP for an urgent same-day appointment.

Why online isn’t suitable:

Fever/unwell: could mean infection is spreading and you may need urgent oral treatment.
Rapid painful worsening: can indicate a serious viral infection needing urgent assessment.
Clustered blisters / punched-out sores: possible eczema herpeticum; needs urgent antivirals.
Eye/face involvement: risk to vision; needs urgent in-person review.
Hot, swollen, very tender, spreading redness: possible cellulitis; needs urgent assessment.
Red streaks / swollen glands: can suggest spreading infection.
Widespread in young child: children can deteriorate quickly.
Immunosuppression: higher risk of complications; lower threshold for urgent review.
Drowsy/confused/dehydrated: emergency features.

Do you have small round “punched-out” erosions (raw, crater-like sores) on the eczema? *

Your answers suggest you may have a more serious skin infection or you may be systemically unwell.

Online care isn’t safe for this because you may need a same-day physical assessment and urgent treatment.

What to do now:

If symptoms are severe or rapidly worsening, go to A&E now.

Otherwise, contact NHS 111 today or your GP for an urgent same-day appointment.

Why online isn’t suitable:

Fever/unwell: could mean infection is spreading and you may need urgent oral treatment.
Rapid painful worsening: can indicate a serious viral infection needing urgent assessment.
Clustered blisters / punched-out sores: possible eczema herpeticum; needs urgent antivirals.
Eye/face involvement: risk to vision; needs urgent in-person review.
Hot, swollen, very tender, spreading redness: possible cellulitis; needs urgent assessment.
Red streaks / swollen glands: can suggest spreading infection.
Widespread in young child: children can deteriorate quickly.
Immunosuppression: higher risk of complications; lower threshold for urgent review.
Drowsy/confused/dehydrated: emergency features.

Is the rash on the face or around the eyes, OR do you have eye symptoms (eye pain, redness, light sensitivity, blurred vision)? *

Your answers suggest you may have a more serious skin infection or you may be systemically unwell.

Online care isn’t safe for this because you may need a same-day physical assessment and urgent treatment.

What to do now:

If symptoms are severe or rapidly worsening, go to A&E now.

Otherwise, contact NHS 111 today or your GP for an urgent same-day appointment.

Why online isn’t suitable:

Fever/unwell: could mean infection is spreading and you may need urgent oral treatment.
Rapid painful worsening: can indicate a serious viral infection needing urgent assessment.
Clustered blisters / punched-out sores: possible eczema herpeticum; needs urgent antivirals.
Eye/face involvement: risk to vision; needs urgent in-person review.
Hot, swollen, very tender, spreading redness: possible cellulitis; needs urgent assessment.
Red streaks / swollen glands: can suggest spreading infection.
Widespread in young child: children can deteriorate quickly.
Immunosuppression: higher risk of complications; lower threshold for urgent review.
Drowsy/confused/dehydrated: emergency features.

Is redness spreading quickly, or is the area very hot, swollen, or extremely tender? *

Your answers suggest you may have a more serious skin infection or you may be systemically unwell.

Online care isn’t safe for this because you may need a same-day physical assessment and urgent treatment.

What to do now:

If symptoms are severe or rapidly worsening, go to A&E now.

Otherwise, contact NHS 111 today or your GP for an urgent same-day appointment.

Why online isn’t suitable:

Fever/unwell: could mean infection is spreading and you may need urgent oral treatment.
Rapid painful worsening: can indicate a serious viral infection needing urgent assessment.
Clustered blisters / punched-out sores: possible eczema herpeticum; needs urgent antivirals.
Eye/face involvement: risk to vision; needs urgent in-person review.
Hot, swollen, very tender, spreading redness: possible cellulitis; needs urgent assessment.
Red streaks / swollen glands: can suggest spreading infection.
Widespread in young child: children can deteriorate quickly.
Immunosuppression: higher risk of complications; lower threshold for urgent review.
Drowsy/confused/dehydrated: emergency features.

Do you have red streaks spreading away from the rash, or swollen/tender glands? *

Your answers suggest you may have a more serious skin infection or you may be systemically unwell.

Online care isn’t safe for this because you may need a same-day physical assessment and urgent treatment.

What to do now:

If symptoms are severe or rapidly worsening, go to A&E now.

Otherwise, contact NHS 111 today or your GP for an urgent same-day appointment.

Why online isn’t suitable:

Fever/unwell: could mean infection is spreading and you may need urgent oral treatment.
Rapid painful worsening: can indicate a serious viral infection needing urgent assessment.
Clustered blisters / punched-out sores: possible eczema herpeticum; needs urgent antivirals.
Eye/face involvement: risk to vision; needs urgent in-person review.
Hot, swollen, very tender, spreading redness: possible cellulitis; needs urgent assessment.
Red streaks / swollen glands: can suggest spreading infection.
Widespread in young child: children can deteriorate quickly.
Immunosuppression: higher risk of complications; lower threshold for urgent review.
Drowsy/confused/dehydrated: emergency features.

Is a large area of the body affected? *

Your answers suggest you may have a more serious skin infection or you may be systemically unwell.

Online care isn’t safe for this because you may need a same-day physical assessment and urgent treatment.

What to do now:

If symptoms are severe or rapidly worsening, go to A&E now.

Otherwise, contact NHS 111 today or your GP for an urgent same-day appointment.

Why online isn’t suitable:

Fever/unwell: could mean infection is spreading and you may need urgent oral treatment.
Rapid painful worsening: can indicate a serious viral infection needing urgent assessment.
Clustered blisters / punched-out sores: possible eczema herpeticum; needs urgent antivirals.
Eye/face involvement: risk to vision; needs urgent in-person review.
Hot, swollen, very tender, spreading redness: possible cellulitis; needs urgent assessment.
Red streaks / swollen glands: can suggest spreading infection.
Widespread in young child: children can deteriorate quickly.
Immunosuppression: higher risk of complications; lower threshold for urgent review.
Drowsy/confused/dehydrated: emergency features.

Are you immunosuppressed (for example chemo, transplant medicines, biologics, or high-dose oral steroids), or do you have a condition that weakens immunity? *

Your answers suggest you may have a more serious skin infection or you may be systemically unwell.

Online care isn’t safe for this because you may need a same-day physical assessment and urgent treatment.

What to do now:

If symptoms are severe or rapidly worsening, go to A&E now.

Otherwise, contact NHS 111 today or your GP for an urgent same-day appointment.

Why online isn’t suitable:

Fever/unwell: could mean infection is spreading and you may need urgent oral treatment.
Rapid painful worsening: can indicate a serious viral infection needing urgent assessment.
Clustered blisters / punched-out sores: possible eczema herpeticum; needs urgent antivirals.
Eye/face involvement: risk to vision; needs urgent in-person review.
Hot, swollen, very tender, spreading redness: possible cellulitis; needs urgent assessment.
Red streaks / swollen glands: can suggest spreading infection.
Widespread in young child: children can deteriorate quickly.
Immunosuppression: higher risk of complications; lower threshold for urgent review.
Drowsy/confused/dehydrated: emergency features.

Are you very drowsy, confused, severely dehydrated? *

Your answers suggest you may have a more serious skin infection or you may be systemically unwell.

Online care isn’t safe for this because you may need a same-day physical assessment and urgent treatment.

What to do now:

If symptoms are severe or rapidly worsening, go to A&E now.

Otherwise, contact NHS 111 today or your GP for an urgent same-day appointment.

Why online isn’t suitable:

Fever/unwell: could mean infection is spreading and you may need urgent oral treatment.
Rapid painful worsening: can indicate a serious viral infection needing urgent assessment.
Clustered blisters / punched-out sores: possible eczema herpeticum; needs urgent antivirals.
Eye/face involvement: risk to vision; needs urgent in-person review.
Hot, swollen, very tender, spreading redness: possible cellulitis; needs urgent assessment.
Red streaks / swollen glands: can suggest spreading infection.
Widespread in young child: children can deteriorate quickly.
Immunosuppression: higher risk of complications; lower threshold for urgent review.
Drowsy/confused/dehydrated: emergency features.

Have you used a steroid cream for your skin rash before? *

How long would you normally use a steroid treatment such as this to see an improvement in your condition? Select one answer *

Less than a week
1-2 weeks
4 or more weeks
I use it continually without a break

Is the area sore? *

How often do you experience itching? Select one answer *

Sometimes
On most days
Every day

Which parts of your body are affected by rash? Select one or more answers *

Hands
Groin
Armpit(s)
Arms
Legs
Chest
Face
Scalp
Other

Please can you tell us where you have your skin condition

Please provide as much detail as possible so that our medical team can ensure that this is a safe and effective treatment for you.

Where is rash *

Have you been diagnosed with Hidradenitis suppurativa by a doctor?

Could you provide more details about your condition to help us determine if this treatment is appropriate for you?

For instance:

Have you been diagnosed with any other condition, such as lichen sclerosis? If so, which one?
Have you used this treatment on this area of your body before? If so, was it effective, and how long did you need to use it?

Please provide more details *

Have you ever had a diagnosis of one of these conditions?

Acne
Rosacea
Perioral dermatitis

Face rash acne *

Have you previously used steroids on your face, experienced initial improvement, but noticed the condition returned soon after discontinuing the treatment? *

Is the rash worsened by any of these? Select one or more answers *

Clothing
Pets
Pollens
Hot or cold weather
Stress
Certain foods
Soaps and detergents
None of these

What are you currently using to treat your skin condition? Select one or more answers *

Nothing
Emollient or moisturiser
Steroid cream or ointment
Other

Please can you tell us what treatment that you are using for your skin condition? Please include how long you have been using this treatment for? *

How often have you been using your emollient or moisturiser? Select one answer *

Several times a day
Once a day
Several times a week
Once a week or less

How often have you been using your steroid cream or ointment? Select one answer *

Every day
A few times a week
A few times a month
Less often than this

Please upload a recent picture of your skin condition.

A picture will help our healthcare team to make an appropriate decision about your treatment.

Please ensure it is a recent picture.

Please upload a photo of your rash *

Drag & Drop Files, Choose Files to Upload

What is your biological sex? *

Male
Female

Are you pregnant or breastfeeding? *

We’re sorry, but there are no suitable treatments for you.

If you’d like to speak to our clinicians about this, please email info@medicalmojo.co.uk. We’ll do our best to find a solution or recommend some safe next steps.

Note: If you made a mistake in your consultation, you can change your answers

Do you have any other medical conditions not already mentioned? *

Please tell us about your medical conditions *

Are you taking any other medications that have not already mentioned? *

Please provide information about any other medical conditions you have and any medications you are currently taking. Include the medication name, dosage, and how long you’ve been on it.

Other medication *

Do you have any other allergies that you have not previously mentioned? *

Please give us more details on these allergies *

Have you had any surgeries?

Please what surgery you had and the dates *

Do you smoke? *

How many cigarettes do you smoke in a day? *

Do you drink alcohol? *

How much alcohol do you drink? *

Less than 14 units a week
More than 14 units a week

Do you use any recreational drugs? *

What drugs do you take and how often *

Do you have any close relatives (mother, father or siblings) with a medical condition? *

Do you agree and consent to the following?

I am at least 18 years old and live in the UK.
I have the capacity to make decisions about your own healthcare
I shall be the sole user of any medication offered to me through this service.
I confirm all answers are provided by me and are truthful.
You understand the prescriber will take your answers in good faith and base their prescribing decisions accordingly, and that incorrect information can be hazardous to your health
If prescribed a treatment, I will read the Patient Information Leaflet (PIL) that will be provided.
If prescribed a treatment, I will inform my GP of my treatment and contact them if I have any side effects associated with the treatment.
You agree to our terms and conditions, privacy policy and acceptable use policy
You are aware you will be subject to a soft check to validate your identity using LexisNexis.

Checkboxes *

I agree to the statements and give my consent for any treatment provided.

Are you registered with a GP in the UK? *

Please enter your GP details and include an email if possible

(Optional) Do you consent to us accessing your NHS Summary Care Record (the medical details held by your GP) or requesting further information on your medical history from your GP?

Summary care records

I consent

(Optional) Do you give us consent to write to your GP to share information of this supply and any information we hold about you?

Send information to GP

I consent

Product Category

Important

We review all orders to ensure you receive the best treatment possible. If what you ordered is unsuitable, we will refund part or all of your order.

If we decide that what you ordered is unsafe for you, based on the other information you provided, we won’t provide any treatments. However, we may call you and suggest alternatives.

Infected eczema consultation

How this works

Important

Do you feel very sick? Please look at these questions. If you say ‘yes’ to many, or if one symptom is very bad, you might have something called sepsis. If so, go to the emergency room fast or call 999 for help. Don’t know about sepsis? Watch our video or read our information to find out more.

Do you agree and consent to the following?

Conditions

Treatments

Care and policies